Our policy of No-show and Cancellation:
Policy of no-show: When establishing a contract for a package tour Lonier is responsiblefor reservations and for advising the client 24 hours a day, 07 days a week.
In return the client is liable to come on the date shown, do the tours and staying in one of hotel chosen in advance. It is subject, in case of withdrawal, to comply with policy No Show, or to honor your reservation or in case of last minute cancellation pay the full amount.
These standards are standards of Embratur (Ministry of Tourism), below and governedby law:
Cancellations and returns (according to the normative deliberation No. 161, August 9, 1985, Embratur). The percentage value to be returned will be:
- 90% up to 31 days to departure;
- 80% from 21 to 30 days of the trip;
- 0% within 20 days of commencement of travel.
SPECIAL CONSIDERATIONS FOR TRADE CONDITIONS IN ILHA GRANDE
Keep in mind that to reach Ilha Grande there is a total dependency on boat transfer. The owners of the Pousadas do not have the ability to call the market at any time for ordering ingredients for breakfast, but rather receive them promptly at the door, delivered by a car. They usually carry out their purchases in advance, based on the scheduled bookings. Also, cancellations when they happen, are not simple to remedy.
The relationship between service providers and tourist guests is generally ruled by the Code of Consumer Rights and more specifically by Decree no. 2181, to March 20, 1997, Normative Deliberation. 161 of 09.08.85, Normative Resolution No. CNTUR. 04/83 of 28.01.83.