Deposit requirements
Unless stated otherwise, bookings made through www.hotel-ilhagrande.com/ are on a demand basis. Once your request has been made the team at Ilhagrande Adventure Travel and Tourism will check availability and will then inform you of the status of your booking request. Travellers will then have 48 hours to secure the booking with their credit card details.
Please note that your booking will only be confirmed once a deposit has been received.
Bookings made up to 1 day before the intended date of arrival will pay 30%, 40% or 100% (depending on the hotel specifications) of the total booking value to confirm their reservation.
Please note that according to each accommodation’s policies and the season of year, booking conditions tend to vary and please verify with each accommodation before booking. If you are still unclear with the policy, please contact the local operator.
The balance owing on the booking is payable directly to the hotel upon arrival. Please note that not all establishments accept credit cards, if payment methods are not stipulated on the listing then please enquire with the local partner.
Booking Cancellations
Confirmed bookings may be cancelled by the traveller but the stipulated cancellation policy for that booking item will apply. It is suggested you be aware of the terms of the cancelation policy before placing your booking. A booking will only be considered cancelled upon written acknowledgement from the local operator. Should the policy be unclear, please contact the operator before securing your booking.
Payment
Clients are able to opt between the two following payment methods for their deposits:
1. This site processes credit card payments inhouse. Should you have any concerns about unauthorised payments, please feel free to contact the local operator or the South America regional whl.travel office in Belo Horizonte, Brazil.
2. This site uses paypal to process credit card transactions. You can read more about it here. When paying via paypal, some clients will be required to set up a paypal account. This is free of charge. The information that you enter into the paypal system is used only for verification purposes and will not be distributed.