Requirement of minimum number of nights (package) for booking during Brazilian holidays:
Infants are not allowed.
The pousada has 5 rooms available. Four rooms have an incredible view of the sea. All rooms are equipped with air conditioning
Before 72 hours
Reservations cancelled less than 72 (seventy two) hours from the date and time of check-in will result in a failure to return the deposit made. If you have presented your credit card to guarantee the reservation, it will be used to debit the value of the booking (50% of the total).
Between 7 days and 72 hours
Reservations cancelled between 72 (seventy two) hours and seven (7) days of the date and time of check-in will be refunded 50% of deposit made.
Up to 7 Days
Reservations cancelled more than 7 (seven) days from the date of check-in will as a consequence be given a full refund of the deposit made, less any costs of communication, services and bank fees.
No Show is considered when the guest does not arrive on the reservation. The room is only available until 10:30 (Check out) the next day. No refund is given.
We also inform that the check-out will not be returned.
SPECIAL CONSIDERATIONS FOR TRADE CONDITIONS IN ILHA GRANDE
Keep in mind that to reach Ilha Grande there is a total dependency of boat transfer. The owners of the Pousadas do not have the ability to call the market at any time for ordering ingredients for breakfast and receive them promptly at the door, delivered by a car. They usually carry out their purchases in advance, based on the scheduled bookings. Also, cancellations when they happen, are not easy to remedy.
The relationship between service providers and tourist guests is generally ruled by the Code of Consumer Rights and more specifically by Decree no. 2181, to March 20, 1997, Normative Deliberation. 161 of 09.08.85, Normative Resolution No. CNTUR. 04/83 of 28.01.83.
SPECIAL CASES / INCIDENTAL / EXCEPTIONS.
- The guest is subject to a refund, partial or total, only when he is unable to reach Ilha Grande, due to conditions of transport routes that actually prevent the travel or because of weather conditions, which endanger the safety of travellers. These conditions must be knowledge of the communities from Iha Grande, and attested by public authorities;
- Normal conditions of rain or bad weather, since it does not prevent the arrival and permanence on Ilha Grande, DO NOT fall into these exceptions;
- Cases of sickness and accidents must be reported with presentation of valid documents such as medical certificates and police report.
Only hold your reservation, making the payment, if you agree with the above expressed; you must acknowledge and accept the conditions presented.