Requirement of minimum number of nights (package) for booking during Brazilian and holidays:
All suites are designed to provide sweeping views of the sea.
CANCELLATION POLICY AND REFUND (except packages Carnival and New Year & Holidays) Reservations canceled up to 10 days before check-in, has refund, less 10% of fee;
Booking canceled 5-10 days prior to check-in, the return is 50%;
No refunds for NO SHOW or reservations canceled less than 5 days before the date of check-in;
Amendment of booking up to 7 days before check-in there is a fee of 1 night.
SPECIAL CONSIDERATIONS FOR TRADE CONDITIONS IN ILHA GRANDE
Keep in mind that to reach Ilha Grande there is a total dependency on boat transfer. The owners of the Pousadas do not have the ability to call the market at any time for ordering ingredients for breakfast and receive them promptly at the door, delivered by a car. They usually carry out their purchases in advance, based on the scheduled bookings. Also, cancellations when they happen, are not simple to remedy.
The relationship between service providers and tourist guests is generally ruled by the Code of Consumer Rights and more specifically by Decree no. 2181, to March 20, 1997, Normative Deliberation. 161 of 09.08.85, Normative Resolution No. CNTUR. 04/83 of 28.01.83.
SPECIAL CASES / INCIDENTAL / EXCEPTIONS.
- The guest is entitled to a refund, partial or total, only when he is unable to reach Ilha Grande, due to conditions of transport routes that actually prevent the travel or because of weather conditions, which endanger the safety of travellers. These conditions must be knowledge of the communities from Iha Grande, and attested by public authorities;
- Normal conditions of rain or bad weather, since it does not prevent the arrival and permanence on Ilha Grande, DO NOT fall into these exceptions;
- Cases of sickness and accidents must be reported with presentation of valid documents such as medical certificates and police report.
Only hold your reservation, making the payment, if you agree with the above expressed; you have been informed and accept the conditions presented.