Prices are not valid for holiday periods (see the packages).
Requirement of minimum number of nights (package) for booking during Brazilian holidays:
There are six rooms. Four room overlooking the sea, each with a balcony and two rooms at the ground floor. Television is available in the living room.
If cancelled or modified up to 25 days before date of arrival, no fee will be charged.
Less then 24 days If cancelled or modified or in case of no-show, 50% of the total amount of the reservation will be charged.
No - Show has a fee of 50% of the total amount of the reservation will be charged.
SPECIAL CONSIDERATIONS FOR TRADE CONDITIONS IN ILHA GRANDE
Keep in mind that to reach Ilha Grande there is a total dependency on boat transfer. The owners of the Pousadas do not have the ability to call the market at any time for ordering ingredients for breakfast, but rather receive them promptly at the door, delivered by a car. They usually carry out their purchases in advance, based on the scheduled bookings. Also, cancellations when they happen are difficult to remedy.
The relationship between service providers and tourist guests is generally ruled by the Code of Consumer Rights and more specifically by Decree no. 2181, to March 20, 1997, Normative Deliberation. 161 of 09.08.85, Normative Resolution No. CNTUR. 04/83 of 28.01.83.
SPECIAL CASES / INCIDENTAL / EXCEPTIONS.
- The guest is entitled to a refund, partial or total, only when he is unable to reach Ilha Grande due to conditions of transport routes that actually prevent the travel or because of weather conditions, which endanger the safety of travellers. These conditions must be knowledge of the communities from Iha Grande, and attested by public authorities;
- Normal conditions of rain or bad weather, since it does not prevent the arrival and permanence on Ilha Grande, DO NOT fall into these exceptions;
- Cases of sickness and accidents must be reported with presentation of valid documents such as medical certificates and police report.
Only hold your reservation, making the payment, if you agree with the above expressed; by doing so you acknowledge and agree to the conditions presented.